Mar
3rd

“I love Post-its now.”

Posted by Caitlin Toombs

Last week, Continuum was asked to lead a Design Thinking workshop with over 60 Harvard University students. Professor of Sociology, David Ager, brought us in to share the basics of design thinking with his Social Entrepreneurship students to help them approach their endeavors in a new way.

The students filed in, having been told by Professor Ager that the night’s session would be different. They settled in among a sea of Post-Its and Sharpies—the building blocks of great ideation.

The facilitators for the evening, Anna Muoio and Jon Campbell, kicked off the evening with a simple task—write down the steps that one would go through to pick up a rental car at the airport.  Bulleted lists were scrawled on paper at tables across the room.

 DSC_0058

The students, like most of our workshop attendees, were confident that they covered everything. Over the next few hours of the workshop, the students would come to view the same experience with very different eyes, and would realize that, in fact, there is much more to see.

After hearing about the basics of Design Thinking and Service Design—methodologies, principles, tools and ways of working effectively—the students learned how to use them. Encouraged by their facilitators and supporting cast from Continuum, including strategists, designers and engineers, the students explored the gamut of the rental car experience.

DSC_0065

Armed with Post-Its, Sharpies and nimble minds, students used a tool called ‘Journey Mapping’ to examine the total experience and understand each step from the consumer’s point of view, along with accompanying needs, anxieties and emotional connections. This exercise enabled the students to view the entire picture of how the experience flows and the holistic implications of potential changes and improvements.

Students were then charged with defining the ideal rental car experience, and, in the spirit of using new tools along the way, teams were challenged to convey an individual brand attribute through the experience. One team, charged with creating the experience with the brand attribute “edgy,” decided that ideally the rental car experience should be like a fashion show. They designed individual touchpoints along the journey that would help to create an “edgy” rental care experience.

The workshop was lively, and the students were both engaged and interested. After the workshop, one student said he is always asked to learn linearly.  This workshop, however, took the “Atlas globe” off of his back and allowed him to think more freely. The students departed the workshop in love with their favorite new office supply and excited to apply what they had just learned to their work.

As the prolific pedagogue and founder of The Riverside School in Ahmedabad, India, Kiran Sethi has infused the city’s youth culture with spirit and empowerment. Launching aProCh (A Protagonist in Every Child) early last year, Kiran has set after making Ahmedabad a child-friendly city. “They (children) understand intuitively that the real curriculum is not what’s taught in schools, but what’s written on the face of the land.” At the heart of the organization’s ideology is the fulfillment of the child’s need need for joy, safety, play, and the opportunity to explore the wider world. Bridging the gap between children’s teachers, parents, and their larger community creates the foundation of The Riverside School, and poises children to effect needed change.

Kiran’s latest thinking on how to enact change is The Design for Giving Contest. Through this, an entire emerging generation is called to action. She’s continued to drive home the point “Do not let the teachers drive the project; let them just guide it.”

Stanford d school and IDEO team with the contest team while designing the toolkits.

Stanford d school and IDEO team with the contest team while designing the toolkits.

With over 1300 entries pouring in from children full of earnest thinking and concern the teams from Continuum, IDEO, and the Institute of Design at Stanford were sure to be overwhelmed. As any contest of this size our team was rigorously making sure every entry had fulfilled each category with a level of clarity and conviction. Though, we also admitted how each entry would be its own mystery whose impacts we couldn’t possibly fully grasp: the elderly they visited, the thirsty villagers they spoke with, or the water sanitation issues they researched. Qualifying the entries would be soft, but also hard and fast. Sixth senses were hard to trust on this one.

I will not forget one particular entry. As we were going through many dozens of entries we began to learn their rhythm, their formats, language and tactics. Shivesh Pandey’s entry was different. This 11 year-old dove into a problem we hadn’t seen in other entries. He started to envision a technology device for his local train station. He explained that his motivation was several deaths from people trying to cross the train tracks as unannounced trains wizzed through the terminal. Following his explanation he submitted his genius: a fully equipped, stacked device outlining each feature – in crayon and colored pencil. Without a flinch, he had the answer. He was simply calling for its production and installation.

Electro Radio Transfer Waves - Shivesh Pandey

Electro Radio Transfer Waves - Shivesh Pandey


Though the entry by standard was not as robust, it showed a kid ready to make it happen. This was his idea addressing a problem in his world – straight from the gut. I presume that no teacher held his hand while working through his sketch. I appreciated Shivesh’s entry not because it was a great design, or necessarily even the right solution – but his potential to realize and act on the problem. He thought to outline the opportunity it seemed nobody saw. After all, that attitude struck me as core to the contest. If we can be a part of activating this generation’s custom of giving and support their design thinking, that is a powerful thing.

We’ll look forward to staying involved in Kiran’s work as it surely evolves. Kiran recently shook things up at TEDIndia and her contagious thinking. It seems the contest already has a life of its own – in the best way.

Sep
23rd

Analysis

Posted by Mike Costa

final blog in a series of 5

There is still quite a bit of detective work to be done. A cursory look at our graphs shows we are using on average 40kWatts (the equivalent of 400, 100 Watt, light bulbs) during nights/weekends and about 120kWatts peak during normal business hours.

From the below graph we can see that during business hours something is causing large spikes. Since this only happens during typical work hours we could probably attribute this behavior to the power hungry tools in our awesome Models Shop, or maybe the elevator. The spikes are probably due to the inductive load introduced when a motor such as a saw or compressor is turned on.

blog5_image1

The chart below is a display of power use over a ten day period. You can see the reduced power consumption over the weekends and holidays. I would gather that since there is a small amount of power consumption on Monday May 25th (Memorial Day) some Continuumites are workaholics!
blog5_image2

What’s Next

Possible improvements
Migrate data server applications to a proper web server
Add multi client capabilities so we can host data from other users.
Tie in real time power cost metrics
Carbon footprint tie in
Tie in weather parameters such as outside temperature and humidity.

Contribute
If you find this design intriguing and would like to contribute in some way, or if you have any questions feel free to email me at mcosta@dcontinuum.com


Sep
11th

Software

Posted by Mike Costa

#4 of 5 part series

The client application runs on the iMx21 meter reader. It contains 2 endless threads SocketThread and LCD Thread.

LCDThread – each iteration of the loop it performs a frame grab using the EZFB API. It converts the image to grayscale then calculates the average pixel intensity for the square we care about. The pixel intensity is low when the box on the Elster LCD is “on” and goes up when the box is cleared. This thread also draws a square onto the LCD screen so the person installing the meter reader can easily align the video camera.

Images of the meter reader output LCD.
The Kh box is visible, note the O/F text output. 1 means the box has been detected.
meter04_01

The Hr box is not visible, note the O/F text output. 0 means the box has not been detected.
meter04_02

The second thread is the SocketThread. This thread waits for a new measurement from the LCDThread. When a new value is ready it just sends the power value over Socket to the web server.

Testing
I tested the accuracy of the box blink rate algorithm with a test LCD display. Using a Microchip Explorer16 Dev board and a PIC24H processor, I rigged up a simple blinking box on the explorer16 LCD. With this test setup I set the blink rate to .1Hz, 1Hz, and 10Hz to verify my Emeter application.

Calculations
This application converts Blink Time to power in kilo-watts. The formula for this calculation is:

Power (kW) = (.9kWh * 3600s * 200) / BlinkTime
The .9kW and 200 are values taken from the meter.

Data & Web Server
The web server is running Ubuntu Hardy Heron, ProFTPD and Apache 2.0

EMeterServer Application
The EMeterServer has only one simple socket thread. This thread just sits and waits for a new Power value from the client. If there is a new value, it writes it to a MySQL database table.

Web Server
The data server hosts the data via simple RSS feed, and Perl scripts. Any internet ready device or web page could access the scripts or RSS feeds to get real time power use.

PowerRss.php – Returns an XML RSS feed that contains the latest power use value.

graphUpdateLong.pl- Returns a link to an image of a graph of the power use over time.

meterUpdate.pl – Returns a link to an image indicating the power use as a simple needle meter.

GoogleJSON2.pl -Returns a JSON object table containing historical power use. (used for Google Visualizations API)

Insert a link to these files in your web browser and you will see the results

http://209.48.56.105/power/PowerRss.php

http://209.48.56.105/power/graphUpdateLong.pl

http://209.48.56.105/power/meterUpdate.pl

http://209.48.56.105/power/GoogleJSON2.pl

375_matt_heller_blog_image_advantage.jpg

With the recent banning of Speedo’s LZR sharkskin-inspired speedsuits and the exposure of possible steroid use by Boston Red Sox baseball player David Ortiz, it raises an exciting question: What role does design play in the evolution of sport?

Michael Phelps’ eight Olympic gold medals is a record that may never be broken, all set while wearing Speedo’s suit. The suit is modeled after the drag-resistant texture of sharkskin and compresses the swimmer’s body in key areas. Though Olympic records are falling, most world-class swimmers have access to the suits — is this an unfair advantage or an enhanced design?

Andy Roddick hits tennis balls fast. 153 MPH fast. Speeds like these were unheard of in the days of Rod Laver and wooden tennis racquets. Nowadays it is commonplace for men and women on the professional tour to be serving well above 100 MPH. Now that graphite, titanium and ceramic composites are routinely used for weight reduction and enhanced rigidity, even beginners have the opportunity to use something much improved over the tennis racquets of yore. But are the racquets improved or is the game just different?

400-yard drives on the golf course? Not before monster-sized titanium club heads.
Track spikes that are lighter than a slice of 7-grain bread? Not just for Olympians anymore.

Why should full-body swimsuits be any different?

Can a shoe be too light? Can a ski have too much spring?

Should altering an athlete’s equipment be any different than altering an athlete’s body? What is “ethical” body-altering? How about Red Bull energy drink? Can an athlete with a super-reconstructed knee jump higher or cut quicker than one without? How “able” should an athlete be? How soon will it be before athletes intentionally integrate prostheses or have healthy joints and limbs replaced with titanium ones before the original is worn out?

What is “performance enhancing design”? Few groups are asking and acting upon such questions — certainly there are lots of terrific opportunities to evolve sport and enable our bodies to push the limits of sport, but within what ethical boundaries? And how can (or should) design enhance such experiences?

Aug
27th

 toppic1.jpg


Design Overview

The electricity monitoring system consists of two major components. The first component is the utility meter reading device, the second is the data server. The utility meter reader monitors electricity usage and sends the latest value to the data server via TCP/IP sockets. The data server stores this value and serves the historical data through custom Perl scripts for web page display or RSS feed.

utilitymeterreader.jpg 

Utility meter reading in the electrical closet.

 

Overview

overview.jpg 

The Elster A3 Alpha utility meter has a blinking box (called Kh in the manual) on the LCD display with a blink frequency proportional to the instantaneous power use (marked by A in the above image). Every time the box changes state, this indicates .9kWh have been used. This will be our method of monitoring instantaneous power use. 

 In short this is an Embedded Linux device centered upon a Freescale iMx21 processor. It optically reads power usage from the utility meter and feeds the latest power consumption data to the server through a custom TCP/IP socket.

 The main requirement for the meter reader was flexibility. Some other requirements are video input/output and Ethernet. As a result I decided to use an ARM based processor that could run embedded Linux. This would allow me to develop software in a flexible Linux setting using GNU libraries and I would have a greater array of compatible hardware peripherals should I need them. 

Freescale iMX

We have worked with Freescale iMX processors on a few previous projects before so I knew they would be sufficient for my needs.  The iMX21 micro has an Enhanced Multi-Media Acceleration (EMMA) peripheral built in which frees the ARM processor from some of the intensive video manipulation tasks. The M9328MX21ADS development board from Freescale comes with an Embedded Linux BSP making it a very attractive platform for its “out of the box” quality.  Plus Gerry Vahe the FAE at Freescale is an Embedded Linux buff and he is a great resource because if you have ever built an embedded Linux development environment you know it can be a headache at times!

Freescale M9328MX21ADS development board, some notable features: 

·     IMX21 Arm Processor

·      Video Camera

·     3.5″ TGT QVGA LCD module 

·        Ethernet Interface, RS232

·     Hardware based RS232 bootloader ensuring I can never “brick” my device. 

Freescale Linux BSP with LTIB

·     Powerful kernel containing drivers for hardware included with the ADS dev. board

·      Blob TCP/IP bootloader featuring NFS capabilities & RS232 shell terminal

·      Includes GNU arm compilers and libraries

·      Includes a large array of demonstration applications and utilities.

I especially like the flexibility of deleloping an embedded device using NFS (Network File System). With NFS I don’t need to flash the device with new firmware for each build, I just recompile and reboot the device. The bootloader is setup with the proper IPs to fetch the kernel and file system image from my Linux development machine.

Tune in next week for a description of the software.  

 

Aug
19th

Slow Money & Nurture Capitalism

Posted by Anna Muoio

anna_nurture_capitalism_blog.jpg

“I’m just a regular person who thinks everything is out of control.”

This is how Woody Tasch, author of the new book Slow Money: Investing as if Food, Farms and Fertility Mattered and founder of the burgeoning Slow Money Alliance, began his talk last week to a group attending Boston’s Slow Food meeting.

The topic on hand: How to bring money back down to earth. Literally. How to slow money down from its dizzying (and destructive) speed where all it takes is seconds for “collateral” to get parsed into pieces, distributed as “debt” that no one is responsible for, or understands where it actually ends up. The world of finance has been like playing a high-priced game of “Musical Chairs”—with no chairs. And in this world, there is no place that’s “here.” Investing is perplexingly abstract and has little to do with place or relationships. Externalized this way, few grasp the implications of financial dislocation, of a financial system where money is nomadic and wanders un-rooted—until, as we’ve witnessed with the meltdown, the game ends abruptly and we’ve all landed on our butts wondering where the chairs went.

In this blog, I’ve talked about the current “redesign” of capitalism led by leaders such as Bill Gates to John Mackey. From creative capitalism to conscious capitalism there’s another to add to the discourse: nurture capitalism. It’s the new strain of capitalism being promoted by Woody Tasch a guy who cares about soil, farming, food, money and and new ways of thinking about how they all go together. Tasch is ex-chairman of the Investors’ Circle, a network of angel investors, venture capitalists, foundations and family offices that have facilitated the flow of over $100 million to hundreds of early-stage companies dedicated to sustainability. He’s now got a new mission on his mind.

Tasch’s Slow Money Alliance is about redesigning a segment of the market so it’s not, as EF Schumacher famously said, “an institutionalization of irresponsibility.” It’s about designing ways to mobilize capital to invest in small food enterprises to create viable local food networks—that support local food communities and soil fertility. Quite simply, it’s about creating a food system where you can buy a clove of garlic that comes from the farm in your own state, not from one 7,000 miles away in China. Not because “locavore” and the precise calculation of food miles is all the trend these days; but because to choose not to design a sustainable system is to continue to threaten the very thing that sustains us: our soil and the people who extract food from it in sustainable ways in order to fill our bellies.

How many minutes of the day do you spend thinking about soil fertility? I would venture close to none. The opening of Tasch’s book is an eye-opener as to why we should, if not care, at least expend a few CPU cycles thinking about the importance of something so banal as dirt. A litany of grim statistics about loss of soil fertility (“It takes roughly a millennium to build an inch or two of soil; it takes less than forty years, on average, to strip an inch of soil by farming in ways that are more focused on current yield than on sustaining fertility…) and the direct implications—for our stomachs and the necessary act of eating—of a continuation of this trend, are packed into his preface.

What’s refreshing is that Tasch directs the conversation of sustainable agriculture away from a parade of possible technological fixes (better synthetic fertilizers, smarter seeds, more efficiency, etc) to the financial fix needed to address this problem:

The problems we face with respect to soil fertility, biodiversity, food quality, and local economies are not primarily problems of technology. They are problems of finance. In a financial system organized to optimize the efficient use of capital, we should not be surprised to end up with cheapened food, millions of acres of GMO corn, billions of food miles, dying Main Streets, kids who think food comes from supermarkets, and obesity epidemics side by side with persistent hunger.

Speed is a big part of the problem. We are extracting generations worth of vitality from our land and our communities. We are acting as if the biological and the agrarian can be indefinitely subjugated to the technological and the industrial without significant consequence. We are, as the colloquial saying puts it, beginning to believe our own bullshit.

Tasch’s book, part factual spreadsheet part poetic diatribe, consistently asks us to reexamine the, uh, feces of thought we’ve been buying all these years. Last week he quieted the room when he asked: “What would the world be like if we invested 50% of our assets within 50 miles of where we live?” It’s a brow-furrowing question without a set of easy answers or platter of puffy platitudes. And it’s a larger set of issues Tasch and his Slow Money Alliance are addressing: How to effectively keep money local. Rooted. Attached to place.

These ideas have a direct lineage to and share DNA with those of Slow Food, an international movement out of Bra, Italy which I wrote about in a previous life for Fast Company magazine. It’s no surprise that Carlo Petrini, Slow Food’s founder, wrote the forward to Tasch’s book. Now with over 100,000 members in 132 countries, Slow Food is still countering, as they say on their web site, “fast food and fast life, the disappearance of local food traditions and people’s dwindling interest in the food they eat, where it comes from, how it tastes and how our food choices affect the rest of the world.” (italics mine) It’s a conversation that’s been perpetuated and fortified by food luminaries such as Alice Waters, Eric Schlosser, Michael Pollan and Marc Bittman.

A paragraph from the article I wrote about Slow Food echoes much of Tasch’s current sentiments and stresses the imperative of designing alternate systems of food production:

Over the years, Slow Food has evolved from a gourmet organization concerned solely with exalting food and drink to a movement with a mission to promote food diversity and to prevent the extinction of domestic animals, plants, fruits, and vegetables. In the Slow Food worldview, a loss of diversity — driven largely by our obsession with speed — means a gain of one thing: a bland, new world. “At the beginning of the century, for instance, there were about 200 varieties of artichokes in Italy,” says Sardo. “Now there are only about a dozen. Each day, we lose several varieties of vegetable or animal species. Not only does that have huge gastronomic implications, threatening the diversification of taste, but it also has profound ecological implications.”

While Slow Food addresses this relentless commoditization and standardization of food from a cultural imperative rooted in the importance of diversification (and a fair amount of outrage at the deterioration of the pleasure of eating by the blight of fast food purveyors), Tasch is focused on rethinking how we fund modern enterprises. Of the $500 billion of professionally managed philanthropic money in play, for instance, only 100th of 1% (so roughly $50 million) is currently invested in sustainable agriculture. Slow Money hopes to bring some balance to this equation. Like Slow Food—that aims to “offer people an entirely new food-production-and-distribution model, an alternative to the current big-scale, industrialized model”—Tasch and his merry band of venture capitalists aim to: “Create local capacity to invest local capital in local food systems—as a way to build a complimentary set of economic activities to counter the buy low, sell high, profit maximization methods of our current economy.”

I had a distinct feeling of déjà vu listening to Tasch—like this conversation has spent a long time weaving and winding its way through the zeitgeist. But is was a welcomed experience. I left the conversation with Tasch thinking about, of all things, Deep Throat. It was his advice, if you want to gain insight into how things truly work, to “follow the money.” In this case, it will be interesting to see if money directed in a “slow” way can give us a new understanding of different ways of structuring our world. Give us different ways of producing and consuming food. There’s no reason the design community cannot lend its formidable talents to this dilemma and help rethink the intersection of food, farms, (soil) fertility and money as if it mattered—because it does.

If you’re so compelled, visit the Slow Money Alliance site, read their guiding principles and sign up. Tasch’s goal is to get 1 million people to sign his alliance. And if you’re really compelled, head to Santa Fe this September for the first national gathering of the Slow Money Movement.

Aug
17th

Observations in a Year of Recession

Posted by Chris Michaud

Observations in a Year of Recession from Continuum on Vimeo.

I found this collection of illustrated factoids pinned to a piece of foam core in the back corner of our studio the other day. I was drawn to their simple and effective communication style, as well as the diversity of the observations. Upon tracking down the illustrator (Rose Manning), I asked if I could use them. I wasn’t quite sure what for, but in the end, I took them and set them to a bit of music. Titled “Observations in a Year of Recession”, the three minute video seems to capture aspects of what the last year has felt like for many of us. Beyond the headlines of government bailouts, Wall Street failures, and falling home prices, the factoids focus on how this transition has affected the people who make up our economy, not just the businesses. I shared the video with a few friends and a simple question kept coming back – Is there a bigger picture to be drawn from these observations?
I suspect there are many implications one could read into this collection of tidbits. Here are two of mine:

1) TIME FOR DISRUPTIVE INNOVATION
I believe people will be more receptive than ever to disruptive innovations. In a recession, we are more actively making value-based purchase decisions. We are more conscious than ever about how we spend our money. This is not simply about finding the lowest price; people are seeking out the strongest value proposition. We are re-prioritizing purchase decisions based on what’s most valuable, rationally and emotionally. In today’s economy, people are willing to trade off some level of quality for a better value. This is one of the classic market dynamics in which disruptive innovations can flourish. The market is primed for new, better-value solutions.

Now is the time to explore opportunities to recalibrate a category, or create a new one, through the introduction of disruptive innovations. By offering a better-value product or service, in a way that the market does not expect, new market leaders can be established. On example that comes to mind is the netbook. I don’t think there could be a better time for a full court press of netbooks into the mainstream. Consumers will be more receptive than ever to a lower cost option, even if that cost comes with a decrease in performance.

2) MANAGE YOUR VALUE PROPOSITION
As people seek out the strongest value proposition – the brands that have diligently focused on value are being rewarded. McDonald’s, who has had a relentless focus on value, is being rewarded with strong growth during this economic downturn. Similarly, WalMart has benefited, as its value proposition is more in tune with today’s economy. And I don’t think this is just about low prices; each of these brands has worked diligently to improve their offering. As a result, I fully suspect at least some portion of the added market share they pick up today will likely stay with them as our economy rebounds.

In today’s market, the focus has to be on optimizing your value proposition. More than simply reducing your price, every brand needs to find the right combination of price and quality. And if you’re going to demand a price premium in the market, much as Apple does, you must be sure your offer is appreciably differentiated in a manner consumers can relate to and in a way that they value. This seems obvious, but as we see the onslaught of store brands winning market share from traditional brand leaders, it is a stark reminder of how an open market works.

I hope to hear about insights and implications others can tease out of these observations, or from your own experience through the last year.

Aug
5th

Reading Power Use… Somehow

Posted by Mike Costa

2 of a 5 part series

image0011.jpg

Option 1

There are many options to monitoring power use.  One such way is to attach inductive coils around the main power lines to monitor Voltage and Current.  There are lots of products on the market that can be used in a residential setting.  These products require direct access to the mains power lines, but our commercial electrical closet has a main circuit breaker indicating 4000 Amps.  There is no way we were going anywhere near that!  Since we did not want to professionally install any expensive equipment for this initial experimentation stage we opted not to go this route.

image0031.jpg

from Elster Alpha Plus manual

 

Option 2

The Elster utility meter has an ANSI C12 Infrared data port on the front (marked by B in the above image) offering the ability to read power measurements from the meter.  The hardware protocol is a simple RS232 like-Infrared serial protocol.  We initially considered using this data port to read data from the meter but upon talking to NStar about it they told us we were not permitted to attach anything to the meter itself as this would be a violation of the meter lease agreement.

Option 3

The Elster meter has a numerical LCD display of the total watt/hours accumulated by the meter over a finite period of time.  We considered implementing an Optical Character Recognition system that would read the values on the LCD with a webcam and convert that to power use.  Unfortunately the values seemed to only update on a daily basis.  We wanted at least up to the minute resolution so this method was out of the question.

Option 4

After some research on the Elster A3 Alpha utility meter I found that there is a blinking box on the LCD display that has a frequency proportional to the instantaneous power use (marked by A in the above image).  Every time the box changes state, this indicates .9kWh (kilo Watt hours) have been used.  Finally a feature we can work with!  We will watch the blinking box with a web cam on an embedded Linux device and determine the energy use by monitoring the blink rate.

Tune in next week where I discuss the electronics and software design.

Jul
23rd

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